IBM Control Desk provides automated service management to optimize IT service times and deliver a measurable service.
SERVICE DESK MANAGEMENT
What can you do with Service Desk Management?
- With the Service Catalog, you can easily open a problem log.
- With the Self Service menu for users, you can easily follow the opened records.
- Quickly respond to problems with Service Desk management.
- Manage your change and analyze the impact of changes in your IT inventory in advance.
- Integrated with ITIL processes with Service Request,Event and Problem management.